It could sometimes take me up to 1 week to generate & prepare,print,sign & post our reminder letters of around 290-350 per month. This is an awful long time that could be better spent running our busy workshop. Then after trying various txt reminder companies that could only cope with smaller amounts of reminders, I came across Fuel & have never looked back.!
The service from you guys has been second to none right from the start. Not only could you remind our customers of impending MOT's but also of servicing, parts here or even vehicle ready for collection.!!
Just as easy as clicking a couple of buttons to send a txt,email or send a glossy postcard & also give an automated voice call whichever our customers prefer.
The online system is so easy to use & full of very useful information that all of our staff are able to use it without training & are able to input new customer data very easily. (even more of my time freed up).
Any teething problems were notified & always sorted within an hour of my request, it seems that any problem isn't really a problem. Any requests I have made to try & make the system work better for Furness Park have been actioned almost immediately & the system is now almost tailored to perfection to suit our business requirements.
The system just keeps growing & getting better with many new features appearing weekly.!!
I would recommend this service to any garage large or small in the UK as we are currently seeing an increase in bookings compared to this time last year & the feedback from our current customers has been outstanding with nothing but praise for the reminders that have been sent/received.
Thank you very much Fuel for the fantastic service, keep up the good work..!!